Customer service

Brandheart Customer Service

Supporting your people to deliver awesome customer service even in the most challenging situations

Successful organisations understand the vital importance of building their people’s capability to create an exceptional customer service experience.  It is the organisation’s employees, far more than branding or advertising, who will shape the reputation of the organisation – determining whether their customers’ service experience was true to the organisation’s promise.  Equip your people with a Brandheart customer service training course to deliver exceptional internal and external customer service, even in the most difficult business context.

Find out more
Client 1 2

Service that delivers on your organisation’s brand

Take your customers’ service experience to the next level and deliver on your organisation’s brand with a customised Brandheart customer service course.

Brandheart’s customer service course will enhance your people’s interpersonal communication and service skills, build their understanding of the psychology behind customer behaviour and increase their effectiveness in handling a range of customer service situations – especially the challenging ones.

What they’ll gain

People who attend Brandheart’s Delivering Outstanding Customer Service course will build their ability to:

  • feel increased levels of pride and passion as service representatives for your organisation
  • create positive first and lasting impressions
  • build trusting and mutually respectful relationships with customers
  • build their self-awareness to manage the way they communicate their message
  • manage their own emotional state during interactions with customers
  • apply listening and questioning techniques to fully understand and respond to their customer’s needs
  • navigate difficult conversations with customers, including responding to complaints and enforcing rules
  • professionally and assertively manage customer expectations and requests
  • apply a range of communication tools and basic psychology to influence customer behaviour for positive outcomes
  • easily identify and adapt to a customer’s communication style
  • apply assertive strategies respectfully in a regulatory context 

“This course is brilliant for our customer service team. It reminds us of the importance of having a customer-centric mindset and brings everything we are doing daily to a personal level. I have seen the positive impact on how we are applying the information into our jobs at Council.  Ngā mihi nui ki a koe mo to awhi (thank you so much for your help)!”

Manager from Queenstown Lakes District Council

Duration

Brandheart’s  Delivering Outstanding Customer Service course is typically a one to two-day programme of professional development, with pre-course preparation and post-course implementation activities.  This course can also be delivered online as half-day modules.

We will work with you to customise this workshop to optimise results for your organisation.

Find out more